Flower Delivery Crystal Palace - Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery Crystal Palace. These terms govern your use of our e-commerce flower delivery services and outline the legal agreement between you (the customer) and us, the service provider. By placing an order on our website, you accept and agree to these Terms & Conditions. These terms apply to all customers located in Crystal Palace and the surrounding areas who use our online flower delivery services.

1. About Our Service

Flower Delivery Crystal Palace specialises in the online retail and delivery of flowers and related gift items in Crystal Palace and neighbouring locations. Our online platform allows you to select products, make purchases, and arrange for timely flower deliveries to your chosen recipients. We aim to deliver every bouquet fresh, on time, and as described on our website.

2. Order Process

The following outlines how you may place an order for flower delivery services with us via our e-commerce platform:

• Product Selection: Review the variety of flower bouquets and related gifts available for delivery in Crystal Palace and its environs. Select your chosen items and add them to your basket.
• Personalisation: Where applicable, personalise your gift with card messages, ribbons, or special instructions.
• Recipient Details: Enter accurate delivery information, including the recipient’s full address and contact details. It is your responsibility to provide correct and complete information. We do not accept responsibility for items not received due to incorrect details.
• Delivery Date and Time: Choose your preferred delivery date and time window from the available options. We strive to meet your requested delivery time but cannot guarantee specific delivery times, especially during peak periods such as Mother’s Day or Valentine’s Day.
• Order Confirmation: Review your order before proceeding to payment. Once you make the payment, you will receive an order confirmation, signifying a binding contract between us.

3. Payments

We accept various payment methods for online flower delivery in Crystal Palace, including major debit and credit cards, and other payment solutions displayed at the checkout. Payment is required in full at the time of ordering. Orders will only be processed and dispatched upon receipt of full payment.

All prices displayed on our website are listed in GBP (£) and, unless otherwise stated, include any applicable VAT. Delivery charges are displayed at checkout and will depend on the location within Crystal Palace and the surrounding areas.

All payment transactions are processed securely and in accordance with applicable financial regulations. Please ensure your chosen payment method is valid and contains sufficient funds to fulfil the payment. We reserve the right to refuse or cancel an order if payment is not received or is subsequently reversed or disputed.

4. Cancellations and Amendments

If you wish to cancel or amend your flower delivery order for Crystal Palace, please contact us as soon as possible. Due to the perishable nature of flowers, and the bespoke nature of certain arrangements, cancellations may not always be possible after the order has been prepared or dispatched.

• Order Cancellation: You may cancel your order for standard bouquets up to 24 hours before the scheduled delivery date for a full refund. For same-day or next-day deliveries, or customised arrangements, cancellation is only possible if your request is received before your order is prepared or dispatched. If preparation or dispatch has commenced, we regret that cancellations cannot be considered, and you may not be eligible for a refund.
• Order Amendments: Changes to delivery details or message cards can be made prior to order processing. After dispatch, amendments may not be possible, and additional charges may apply to reroute deliveries.
• Refunds: Approved cancellations will be refunded to the original payment method within 5-7 working days. If flowers are of unsatisfactory quality upon delivery, please notify us within 24 hours with photographic evidence for an assessment and potential remedy.

5. Delivery Policy

We offer flower delivery throughout Crystal Palace and neighbouring areas. Our delivery schedule and methods are communicated during the order process. Deliveries are typically made between 8:00am and 8:00pm. While we endeavour to deliver at your requested time, we cannot guarantee delivery times due to potential factors beyond our control such as traffic or weather conditions.

If the recipient is unavailable at the time of delivery, we may attempt the following at our discretion:

• Leave the order with a neighbour or building porter, where appropriate
• Leave the flowers in a safe place (at your risk)
• Leave a calling card with instructions for re-delivery or collection

We require accurate delivery details to ensure successful delivery. We are not liable for non-delivery where incorrect information is provided.

6. Substitution Policy

While every effort is made to match the flowers and arrangements as pictured on our website, due to the seasonal and perishable nature of flowers, certain stems or accessories may not always be available. In such cases, we reserve the right to substitute with an item of equal or higher value and similar appearance, always maintaining the overall style and theme of the arrangement. Any such substitutions will be made at our expert discretion and without prior notice, except where significant deviation is required, in which case we will contact you.

7. Quality and Satisfaction

We pride ourselves on delivering high-quality fresh flowers throughout Crystal Palace. If you are not satisfied with your order, please report any issues to us within 24 hours of delivery, providing clear photographs and a description of the problem. We will consider your concerns and aim to provide a suitable resolution, which may include a replacement, partial refund, or other remedy at our discretion.

8. Customer Obligations

By ordering through our platform, you agree to:

• Provide accurate and truthful recipient information
• Ensure timely payment for all orders placed
• Use our website lawfully and not misuse our e-commerce services
• Not use the flowers or related products for resale or commercial purposes without our permission

We reserve the right to suspend or terminate services if we suspect any fraudulent, illegal, or abusive activity.

9. Liability

We shall not be held liable for:

• Any indirect, incidental, or consequential loss or damage incurred as a result of using our online flower delivery service
• Failure to deliver flowers due to force majeure events beyond our control, including but not limited to natural disasters, strikes, road closures, or severe weather
• Non-delivery or late delivery resulting from incorrect or incomplete information supplied by the customer
• Allergies, sensitivities, or reactions to flowers, pollen, or packaging materials

Our total liability for any claim arising from your order, regardless of cause, shall not exceed the amount paid by you for that order. Nothing in these Terms & Conditions shall exclude or limit liability for personal injury or death caused by negligence, or any other liability which cannot be excluded or limited under UK law.

10. Intellectual Property

All website content, imagery, logos, and branding related to Flower Delivery Crystal Palace are owned by us or used under licence. You may not copy, reproduce, or use such materials without our express written consent.

11. Personal Data and Privacy

We process your personal data in accordance with applicable data protection laws. Recipient and customer information is only used to deliver your order, process payments, and send service-related communications. For more details, please refer to our Privacy Policy available on our website.

12. Governing Law

These Terms & Conditions, along with any dispute or claim arising from them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any dispute between us.

13. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and the revised terms will apply to all orders placed after their publication. It is your responsibility to review the terms periodically to stay informed of any updates.

14. Contact and Customer Support

If you have questions or concerns regarding these Terms & Conditions, or wish to discuss your flower delivery order in Crystal Palace, please get in touch using the contact details available on our website during our business hours. We are committed to offering excellent customer service for all flower deliveries throughout Crystal Palace and its neighbouring areas.

These terms are effective as of June 2024 and apply to all customers placing orders for flower delivery throughout Crystal Palace and the surrounding areas.