At Flower Delivery Crystal Palace, we take great pride in being a trusted local florist serving the households and businesses of Crystal Palace. Our commitment is to always provide the freshest flowers and highest standard of customer service. Each arrangement is crafted with care and delivered promptly to ensure it arrives in exceptional condition. Your satisfaction is our top priority, and our returns and complaints processes are designed to reflect this promise.
If your flowers or arrangements arrive damaged, wilted, or in any unsatisfactory condition, please let us know as soon as possible. We understand that the beauty of a floral gift depends on its presentation and freshness, so we take any incidents of damage on arrival very seriously. To help us resolve the issue, please contact us within 24 hours of delivery and include a photo of the delivered arrangement if possible. This will help us speed up the assessment and resolution process and ensure you receive the high standard you expect from your local Crystal Palace florist.
We guarantee that our flowers will reach you in peak condition and remain fresh for at least 5 days from the time of delivery, provided they are cared for according to our provided instructions. Freshness is at the heart of what we do—should your flowers show signs of significant wilting or spoilage within this window, please get in touch so we can make it right. We will assess all concerns fairly to ensure you always enjoy the freshest possible flowers from us.
Your peace of mind matters to us. If your order arrives damaged, fails to meet our freshness guarantee, or if you are dissatisfied with your arrangement for any valid reason, you may be eligible for a refund or replacement bouquet. Our team will review each case individually. In most instances, you will have the option to choose between a fresh replacement sent at the next available delivery slot or a full or partial refund, depending on the situation. We strive to resolve all issues as quickly and efficiently as possible so you can continue to trust Flower Delivery Crystal Palace with your floral needs.
We value your feedback and view every complaint as an opportunity to improve our service. If you wish to lodge a complaint about your flowers or our service, please contact our support team with your order details, a description of your concern, and, where relevant, any supporting photos. We will acknowledge your complaint promptly and aim to provide a helpful and fair resolution within 48 hours. In the rare event more time is needed, we will keep you updated throughout. Our mission is to ensure everyone in Crystal Palace can rely on beautiful, fresh flowers and outstanding service.
As a local Crystal Palace florist, we are devoted to delivering outstanding flowers and service to the community. Every order is handled with care and local expertise, ensuring both individuals and businesses receive beautiful, fresh arrangements they can trust. Thank you for letting us be part of your special moments—if there’s ever a problem, we’re here to help make it right.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
